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Tenants happier with 'approved' managing agent lettings

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Sat 20 Jan 2018

Tenants happier with 'approved' managing agent lettings

The extent to which rogue estate agents are damaging the industry’s reputation has been laid bare today by new research.

The problems are most acute in the private rental sector, but affect all of it.

For example, 41% of tenants who used an ‘approved’ letting agent signed up to a professional body such as ARLA/propertymark and/or RICS said problems with their property were fixed within a week, but only 25% of those used an ‘unapproved’ agent received the same service.

Nick Cragg of Country Property in Chipping Sodbury added "Property managed by an 'approved' agent such as Country Property, as distinct from a property managed by the landlord, generally shows a much higher level of tenant satisfaction than this. In our experience, a happy tenant is a good tenant, which is what our Landlord clients want".

The research, which covers transactions over the past five years and was completed by Propertymark, highlights the most common problems tenants encounter including poor property management, the slow replacement of faulty furnishings and white goods, and a reluctance to return deposits fast enough.

Propertymark’s research also highlights a key challenge faced by the industry as a whole. See the full article -