Renting through Country Property Agents

Tenants Feel Well Looked After

What can we say, our Tenants love us! They know that we look after and care about them and ensure that the property they call home is safe and well maintained. Check out our Testimonials Page.

Small But Beautifully Formed

Our Lettings Team consists of Heather & Yasmin, who are both Fully Qualified and very knowledgeable of the areas we cover. They are your point of contact for everything to do with your tenancy and are known for their fast, friendly, approachable service.

Help When You Need It

We are contactable 24 hours a day 365 days a year, you can report issues to us by phone and email during office hours and on our Emergency Hotline out of hours (Managed lets only). We ensure that maintenance issues are dealt with swiftly by our team of vetted and qualified contractors.

Tenants Guide to Renting

First Steps

This would be to find a property you wish to rent, we let all types of properties from studio apartments and cottages to modern family homes and large country houses.
Our knowledgeable team will show you around the property and provide you with a wealth of information about not only the property itself, but the area in which it is situated. We present you with a viewing pack which covers information on all aspects of the let.

Referencing

We register details of the proposed tenancy with our referencing company Van Mildert and you will then receive an email from them requesting you complete the reference form online.
You will also be required to bring into our office your original passport (if you have one) or alternative documents so a Right to Rent check can be carried out, along with proof of residency dated within the last 3 months.

Confirmation of the tenancy

Whilst you are being referenced, we will write to you confirming the tenancy, enclosing a draft copy of the tenancy agreement and supporting documents for your perusal.  This will include details of when the 1st months’ rent and deposit need to be paid to us and how.

A holding deposit equivalent to 1 weeks rent will be requested which will go towards your deposit.

Check In

If we are managing the property for the landlord Richard Griffiths from Jade Inventories Ltd will meet you at the property to go through the inventory and state & condition report with you and explain how everything works.  Richard will also take the meter readings for the utilities who we will contact and provide with said meter readings, he will then hand over the keys.  
If we are not managing the property for the landlord, then the landlord will go with you to the property to check you in.

Reporting problems once you have moved in 

If we are managing the property you simply call us on the office number, if within working hours or on our 24 hour emergency hotline if out of hours.  We will liaise with your landlord and aim to fix any issues in a timely manner.
If we are not managing the property then you must contact your landlord direct.   Your landlord’s contact details will be included in the tenancy agreement.

Here for you every step of the way

From your very first call requesting a viewing to when you vacate we are here to help you, whether it is helping you complete the referencing application forms at the start of the tenancy to dealing with a boiler breakdown during the tenancy and advising you the best place to eat and drink in town, we are here for you 24/7

Permitted Payments

As well as paying the rent and security deposit, you may also be required to make the following permitted payments:

Holding Deposit equivalent to 1 weeks rent

During the tenancy (payable to the Agent/Landlord):

Payment of up to £50 inc VAT if you wish to change the tenancy agreement e.g. This could be making changes to the tenancy agreement to enable:
– a change of sharer in a joint tenancy
– permission to sub-let
– a business to be run from the property
– or any other amendment which alters the obligations of the agreement

Payment of interest for the late payment of rent, at a rate of 3% above the Bank of England Base Rate.
Payment for the reasonably incurred costs for the loss of keys/security devices.

Information

Redress Scheme – The Country Property Agents are members of The Property Ombudsman, Membership Number R00190 (Our membership certificate)

Client Money Protection Scheme – The Country Property Agents are members of RICS, Membership Number 028892, bonded under RICS Client Money Scheme for Property Agents, certificate available here.

For more information on Renting, the Government have produced a leaflet entitled ‘How to Rent’ that Tenants may find useful. It can be found at www.gov.uk/government/publications/how-to-rent

Country Property Agents are members of ARLA Propertymark, The Guild of Letting & Management and ALL of our Lettings Team are Fully Qualified.

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Insurance

For Tenants Contents Insurance we recommend FCC ParagonPlease quote our reference F6464 when requesting a quote